Online Terms and Conditions

Updated: November 2025

The following terms apply to all visitors to our website https://bodyown.health/ (our ‘Site’) and for any Orders for any of the Products available on our Site. Please ensure you read these Terms and Conditions carefully prior to placing an Order or otherwise interacting with our Site.

ABOUT US

We are We are Bodyown Limited (‘we’, ‘us’, ‘our’) a company incorporated in England and Wales under company number 15113000, whose registered office is at 85 Great Portland Street, First Floor, London, England, W1W 7LT.

  • When you place an Order via our Site, your contract for the purchase of the Products is with Bodyown Limited (and not with any manufacturer, brand owner or other third party whose products are included in your Order). We remain responsible to you for your legal rights in respect of the Products

ACCEPTANCE OF THESE TERMS AND CONDITIONS

  • By clicking the box “I agree” and submitting an Order for any goods available on our Site, or by otherwise accessing and using our website, you agree to be bound by these Terms and Conditions as set out herein, which shall form a legally binding Agreement between you and us.  If you do not agree to the contents of these Terms and Conditions, do not use our Site. If you purchase any Products from us, you shall be required to accept these Terms and Conditions before we can confirm your Order.
  • You must be at least 18 years old to place an Order for the Products available on our Site.

DEFINITIONS AND INTERPRETATION

In these Terms and Conditions:

  • ‘Agreement’ means these Terms and Conditions and any other document or policy referred to herein.
  • ‘Customer’, ‘you’, or ‘your’ means the person using our Site individual acting in a business capacity, or the incorporated business entity that makes an Order for our Services (including any authorized individual acting on behalf of an incorporated business entity).
  • ‘Data Protection Legislation’ means any applicable laws relating to the processing, privacy and or use of personal data including: (i) the UK GDPR (as defined below); (ii) the Data Protection Act 2018; (iii) The Privacy and Electronic Communications (EC Directive) Regulations 2003; (iv) the Data (Use and Access) Act 2025; and (v) any laws that replace, extend, re-enact, consolidate or amend any of the foregoing. 
  • ‘Order’ means each purchase by a Customer for any of the Products made available via our Site.
  • ‘personal data’ means any information relating to an identified or identifiable natural person (an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person).
  • ‘Products’ means the various Products and goods available on our Site from time to time.
  • ‘UK GDPR’ means the retained EU law version of the General Data Protection Regulation (EU) 2016/679 as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 (including as further amended or modified by the laws of the United Kingdom or of a part of the United Kingdom from time to time).

SUMMARY OF YOUR KEY RIGHTS

  1. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. To exercise your right to change your mind, you must inform us of your decision by notifying us within 14 days from the date on which you receive the Products. You will not have the right to change your mind if if you unseal or open Products that are not suitable for return if they are unsealed, due to health protection or hygiene reasons. For all other Products, you must return the Products to us, and we will reimburse to you all payments received (including the costs of delivery, except for any supplementary costs if you chose a type of delivery other than the least expensive option of standard delivery offered by us) for the applicable Products within 14 days after the day we receive back the Products we supplied, using the same payment method used for the applicable Order. Please note: we may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.    
  2. The Consumer Rights Act 2015 says goods must be as they are described, fit for purpose, and of satisfactory quality. During the expected lifespan of your Products, you’re entitled to the following:
  3. up to 30 days (unless the expected life of the goods is shorter) – if your goods are faulty or not as described, you can return the Products and receive a refund; 
  4. up to six months – if they can’t be repaired or replaced, you’re entitled to a full refund in most cases; 
  5. up to six years (for goods that are intended to last numerous years) – if the goods do not last a reasonable length of time, you may be entitled to some money back.
  6. If you have any questions about any of the Products available on our Site, or wish to discuss any Order, please contact us by emailing info@bodyown.health 
  7. We are required to give you certain key information before a legally binding contract is made; this is shown on the relevant Product page and during checkout.
  8. The key information we give you by law forms part of this Agreement as though set out in full here.
  9. If we have to change any key information after the contract is made, we can only do this if you agree.
  10. This clause 4 provides a summary of some of your key rights. It is not intended to replace the contract you agree with us when placing an Order, which shall apply to each Order. Please ensure you read these Terms and Conditions carefully prior to placing an Order or otherwise interacting with our Site. 

ORDERS

  1. Please check your Order carefully and correct any errors before you submit it to us.
  2. After you place your Order, we will send you an acknowledgment email to let you know that we have received your Order. This does not mean that your Order has been accepted by us. Your Order is an offer to buy Products from us subject to these Terms and Conditions. 
  3. Acceptance of your Order by us takes place when we dispatch your Order to you, at which point a legally binding contract is formed between you and us on these Terms and Conditions. We will send you a shipping confirmation email to let you know once your Order has been dispatched.
  4. Orders are placed through our Site and are subject to acceptance and availability. We may decline or cancel an Order if we believe that the Order, if delivered, would violate law or these Terms and Conditions.
  5. If we do not accept your Order, for example because we have been unable to pre-authorise the payment, the Products are unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the Products, we will email you using the details you provided when you placed your Order. We have the right to reject any Order for any reason.
  6. If you would like to make any changes to your Order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your Order.

PRODUCTS

  1. Descriptions of our Products are set out on our Site.
  2. Please read the Product description carefully. Pictures and images of the Products or their packaging on our site are for illustration purposes only. Your Products and their packaging may vary slightly from those pictures or images.
  3. We cannot guarantee that the colours displayed on your device will match exactly the appearance of your Products. The colours of the Products displayed on our Site may vary depending on what device you are using and your settings.
  4. All weights, sizes and measurements set out on our Site are as accurate as possible but there may be a small tolerance (of up to 5%).
  5. If you are a consumer, you must use our Products only for domestic and personal use. You must not use our Products for commercial, business or resale purposes.
  6. If you are a business customer, you must use our Products only for internal business purposes. You must not use our Products for resale purposes.
  7. If there has been an error on the Site regarding the pricing of any of our Products and this affects your Order, we will try to contact you using the contact details you provided when you placed your Order. We will give you the option to re-confirm your Order at the correct price or to cancel your Order. If we are unable to contact you, we will treat the Order as cancelled and notify you by email. 
  8. Some Products are deemed to be perishable, and you may not be able to return them back to us for a refund or replacement where you have opened or used the Products. 

PAYMENT

  1.  You must pay for the Products at the time and in the manner specified at checkout. We accept the debit and credit cards and other payment methods shown on our Site at the point of checkout.
  2.  All online payments are processed securely on our behalf by our third-party payment provider, Stripe, Inc. and its group companies (‘Stripe’). By placing an Order, you authorise us and Stripe to charge your chosen payment method for the full amount of your Order (including any applicable delivery charges and taxes). You confirm that you are authorised to use the chosen payment method and that the payment details you provide are accurate and complete.
  3. Stripe is responsible for the secure collection and processing of your payment information. We do not receive or store your full card details. Your use of Stripe is subject to Stripe’s own terms and conditions and privacy notice, which are made available to you during checkout.
  4. If we are unable to obtain payment or your payment is not authorised, we will try to contact you using the contact details you provided. If we are unable to contact you or obtain payment, we may cancel your Order and will notify you by email.
  5. You acknowledge and agree that we are not responsible for any delay or failure in processing a payment where this is caused by Stripe, your card issuer, or any other third party involved in the payment process.

PRICES; TAXES; PAYMENT; AND CHARGEBACKS

  • PRICES; AND VAT. Our Products are priced in Great-British Pounds and may change from time to time. VAT is due on all Products, unless exempt. Payment for all Products is due as stated at checkout, unless otherwise agreed by us.
  • CHARGEBACKS. You agree not to initiate a chargeback without first notifying us and giving us a reasonable opportunity to resolve the issue. 

DELIVERY AND COSTS 

  1. Information on delivery options and costs will be displayed at checkout or otherwise set out on our Site. You will be given available delivery options to choose from when you place your Order. We do not deliver to Northern Ireland, Isle of Wight, Isle of Man, the Scottish Highlands and Islands, or any address outside of the UK.
  2. We will deliver your Order to the address specified by you when you placed your Order. Please examine the Products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
  3. Once your Order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the Products passes to you and the Products are classed as having been ‘delivered’. This means that you are responsible for the Products and we are not liable to you if the Products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the Products are faulty or misdescribed. Ownership of the Products passes to you once you have paid for them in full.
  4. Your Order will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your Order. We will deliver your Order within 30 days of the shipping confirmation email unless otherwise agreed between you and us.
  5. Any delivery dates stated during the Order process, or in your Order acknowledgment or shipping confirmation emails, are estimates, unless we have agreed a specific delivery date with you.
  6. We will do all that we reasonably can to deliver your Order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays).

CONSUMER CANCELLATION RIGHTS

 This clause 10 only applies if you are a consumer.

  1. You have 14 days from the delivery date to change your mind and cancel your Order. This does not apply to perishable Products, bespoke or personalised Products, or any Products that have a protective or hygiene seal (e.g. underwear, beauty Products, pierced jewellery, DVDs, video games etc) if that seal has been broken.
  2. To cancel your Order, please email us at [info@bodyown.health]. To help us process your cancellation more quickly, please have your Order number ready or include it in the email you send to us.
  3. If you have already received your Order, you must return the Products to us within 14 days of telling us that you want to cancel your Order. The deadline is met if you send the Products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the Products back from you or until you have provided us with evidence that you have sent the Products back (whichever is earlier).
  4. Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the Product in a way that has diminished the value of the Product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the Products. You are responsible for the Products while they are in your possession.
  5. Unless your Products are faulty or misdescribed, you are responsible for the cost of returning the Products to us.
  6. We will provide you with a full refund (including basic delivery charges) as soon as possible. If you cancelled before you received any Products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent Products back to us, we will issue the refund no later than 14 days after the day we receive the Products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the Products back.
  7. Your right to cancel may not apply to Products sealed for health or hygiene reasons once unsealed after delivery. Any such exceptions will be signposted on the relevant Product page and/or during checkout.
  8. We will issue your refund to the same payment method you used when you placed your Order.
  9. The Products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply Products that are in conformity with our contract with you.
  10. During the expected lifespan of your Product, you are entitled to the rights set out within clause 4.2.

This is a summary of some of your key rights. They are in addition to your cancellation rights set out in this clause. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.

NO GUARANTEE (OTHER THAN AS PROVIDED UNDER LAW)

Your legal rights in respect of faulty or misdescribed Products arise automatically under that legislation and are not affected by these Terms and Conditions. Except for any additional “Bodyown guarantee” that we may expressly advertise from time to time in relation to a particular Product (the terms of which will be clearly stated in the relevant Product description or promotional materials), we do not offer any separate commercial guarantee or extended warranty period in respect of the Products available on our Site. 

EVENTS BEYOND OUR CONTROL 

We are not liable to you if we fail to comply with these Terms and Conditions because of circumstances beyond our reasonable control. 

OUR LIABILITY TO YOU

If you are a consumer

  1. If we breach these Terms and Conditions or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
  2. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
  3. Nothing in these Terms and Conditions excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit. 

If you are a business customer

  1. Subject to the below, our liability under or in connection with these Terms and Conditions (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the Products.
  2. We will not be liable to you under or in connection with these Terms and Conditions (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
    • consequential, indirect or special losses;
    • loss of profit;
    • loss of opportunity;
    • loss of savings, discount or rebate (whether actual or anticipated); or
    • harm to reputation or loss of goodwill.
  3. Nothing in these Terms and Conditions will limit or exclude our liability for:
    • death or personal injury caused by negligence;
    • fraud or fraudulent misrepresentation; or
    • any other losses which cannot be excluded or limited by law.

PERSONAL DATA & AI

  • We shall, at all times, comply with applicable Data Protection Legislation in the collection and use of any personal data provided to us under these Terms and Conditions.
  • Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here [insert link], which explains what information we collect and hold about you, and how we collect, store, use and share such information.
  • We may use automated classification, scoring and visual analysis models to assist analysts and improve our business operations. These models do not train on Customer‑provided inputs. Any AI‑assisted outputs or enrichment metadata are for informational purposes only and are not definitive evidence or legal conclusions and are not deemed to fall within the classification of profiling or automated decision making under applicable Data Protection Legislation.

WEBSITE TERMS OF USE

  • Acceptable Use
    You must not misuse our site or introduce malware. You must not attempt unauthorised access to our site, servers or databases. You must not scrape, harvest or systematically extract data without our prior written consent.
  • Information-only content
    Our site may include articles, podcasts and general guidance. This content is for information only and does not amount to advice on which you should rely (see clause 17.1 below).
  • Third-party links
    Links to other sites are for information only; we do not control and are not responsible for their content or practices.
  • Site availability and accuracy
    Our site is provided on an “as is” and “as available” basis. We do not guarantee that it (or any content) will always be available or be uninterrupted, and we may suspend, withdraw or restrict availability for business and operational reasons. While we try to ensure information is correct, we do not warrant its completeness or accuracy and are under no obligation to update it.
  • Accounts and security (if you register an account with us)
    If you create an account with us, you must keep your credentials confidential. You are responsible for all activities under your account and must notify us immediately of any unauthorised use or suspected breach.
  • Suspension/terminatio
    We may suspend or terminate access to your account and our Site if you breach these Terms and Conditions. You may request closure of your account or deletion of your data at any time, for more information about deletion of your data please see our Privacy Notice.

INTELLECTUAL PROPERTY RIGHTS

  1. We (and our licensors) own all intellectual property rights in our Site, mobile application, Product pages, articles, podcasts, and all educational materials published on our Site.
  2. All intellectual property rights in any educational materials, articles, publications, and podcasts made available on our Site belong to us (or our licensors).
  3. You will not copy, distribute, or otherwise use for any other purpose without our express written consent any of the educational materials, articles, publications, and podcasts made available on our Site.

NO MEDICAL ADVICE

You acknowledge and agree that any educational materials, articles, publications, and podcasts made available on our Site do not constitute medical advice and are for information purposes only. They are not a substitute for professional medical advice, diagnosis or treatment and you should always speak to a qualified healthcare professional about any health concerns.

AVAILABILITY; AND SUSPENSION

Our Site and/or our Products may be unavailable from time to time due to maintenance or events beyond our control. We may modify or discontinue any of our Site features at any time. We may suspend or terminate access to our Site for any reason.

TERM

These Terms and Conditions apply when you place an Order for any Products on our Site or otherwise consume any of our educational materials, articles, publications, and podcasts.

TERMINATION
We may terminate this Agreement at any time, for any reason, for convenience with or without notice (subject always to our fulfilment of any Products for Orders that have been paid for in advance, unless we are prohibited by applicable laws in doing so or unable to fulfil such Order).

We may terminate this Agreement immediately without notice if we reasonably believe that continuing this Agreement shall cause us any reputational harm.

  • Effect of Termination
    Upon termination any rights under any license issued under these Terms and Conditions shall be revoked, and you must stop using the Site. 

THIRD-PARTY RIGHTS

A person who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms and Conditions.

COMPLAINTS

If you are unhappy with us or the Products you Ordered, please contact us at info@bodyown.health.
We will do all that we can to resolve your complaint within a reasonable timeline and to your reasonable satisfaction, but we make no warranty to take any action or provide any resolution outside of our obligations under applicable law.

GOVERNING LAW & JURISDICTION

  • If you are a consumer, the laws of England and Wales apply to these Terms and Conditions, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
  • If you are a business customer, these Terms and Conditions and any dispute or claim arising out of, or in connection with, these Terms and Conditions, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these Terms and Conditions, their subject matter or formation (including non-contractual disputes or claims.

GENERAL TERMS

  1. You are not allowed to transfer your rights under these Terms and Conditions to anyone without our prior written consent. We may transfer our rights under these Terms and Conditions to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
  2. If any provision of these Terms and Conditions (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms and Conditions will not be affected.
  3. If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.
  4. If you are a business customer, any variation to these Terms and Conditions will not be binding unless expressly agreed in writing between you and us.
  5. If you are a business customer, you and we both agree that these Terms and Conditions constitute the entire agreement between you and us in relation to your Order. You acknowledge that you have not entered into these Terms and Conditions in reliance on any representation or warranty that is not expressly set out in these Terms and Conditions and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these Terms and Conditions.